【 업무내용 】
1. Lead the customer support Korea/Japan Based OE Customers
• Doosan/Hyundai and Komatsu HHP OEM Customer Support
• Product Quality support and ELF/BIS/Warranty Claim Administration, Analysis of Policy Claims
• Field failure investigation, problem solving process for product quality issues
• Monitor the service status, products quality and establish countermeasures
• Liaison work between Customer Engineering group, engine plants and customers
• Monthly report of field major issues & quality status

2. Customer support excellence
• To Maximize customer satisfaction level, managing customer support activities
• To support aftermarket service and field survey if requisite
• Collaborate with CTT Worldwide entities, marketing & customer support team
• Develop pro-active customer support plans for field failures and plant issues
• Compliance with corporate policies, warranty guidelines and business ethic
• To prepare the required documentation by customer quality people in relation to PPAP and CCN (Customer Communication Notification) related

3. Other supports
• Liaison between Customers Application Engineering R&D and CTT R&E group and feedback market requirements to CTT
• Sales supports 

【 자격요건 】
• 3 ~ 8 years experience in related field
• Knowledge of Diesel Engine Technology and components
• Knowledge of Mechanical engineering (preferred Electronic system knowledge )
• Experience on Engine Design, Assembly and Test
• Knowledge of Equipment / Vehicle operation & Power Train Application
• Experience & knowledge of Engine Field test, Trouble shooting and Service Documentation
• Graduated with degree in Mechanical or Mechatronics Engineering
• Required customer oriented mind set, enthusiasm, and sincere personality
• Highly motivated and cooperative for team work
• Easily being adapted and concentrated on job
• Good for inter-personal skill
• Capable of PC skills and Word, Excel, Powerpoint SW
• Fluent communication skills in English 

【 제출서류 】
- 국문과 영문이력서를 MS-Word 양식으로 담당자에게 e-mail로 보내주시기 바랍니다.
- E-mail 제목에 ‘본인 이름 및 지원분야[예: 홍길동80(출생년) - Customer Engineer (Power Train)]’형식으로 기재바랍니다.
- 총 경력 기간을 기재하시고, 지원분야의 경력 사항은 상세히 기술해 주시기 바랍니다.
- 각 회사의 퇴사 및 이직 이유를 기재하시기 바랍니다.
- 사진 필히 첨부
- 응시분야/연락처/연봉(현 연봉 & 희망 연봉) 기재
- 각종 증빙서류는 서류전형합격자에 한해 추후 제출

【 전형방법 】
Contact point : 조철현 이사
If you have any question, please do not hesitate to contact me.
Office : 02) 508-7403 Cell : 0110-3729-8211
Email : chjo@hennymccoy.com
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