【 업무내용 】
• Construction/Industrial and Agricultural  OEM  Customer Support
• To hold regular product quality (PQC) meetings with OEM/plant/Korea Business units
• To provide technical support and qualification training for Construction/Industrial and Agric ultural OEMs
• To support distributor/dealers for Customer Service Excellence and reinforce service capability
• Manage New Product Launch program of PITTI (Parts, Information, Tools, Training, Infant c are)
• Field survey and audit for competitor analysis
• Product Quality support and ELF/BIS/Warranty Claim Administration, Analysis of Policy Cla ims
• Field failure investigation, problem solving process for major product quality issues
• PIR (Product Incident Report) submission into database
• Monitor the service status, products quality and establish countermeasures
• Liaison work between Customer Engineering group, engine plants and customers
• Liaison between Customers and Company. and feedback market requirements to Corporate
• To Maximize customer satisfaction level, managing customer support activities
• Collaborate with Company Worldwide entities, marketing & customer support team
• Evaluation for performance of service activities (warranty, policy claims, CSE factors) & Re port
• Develop  proactive customer support plans for field failures and plant issues
• Monthly report of field major issues & quality status
• Compliance with corporate policies, warranty guidelines and business ethic
• Support team leader and DBU count part for ELF and  Field issues

【 자격요건 】
• Knowledge of Diesel Engine Technology and components
• Knowledge of Mechanical engineering and Electronic system
• Experience on Engine Design, Assembly and Test
• Knowledge of Equipment / Vehicle operation & Power Train Application.
• Experience & knowledge of Engine Field test, Trouble shooting and Service Documentation
• Graduated from University of Electrical / Mechanical or Mechatronics Engineering
• 3 ~ 5 years experience in related field.
• Capable of reading, writing and speaking English (equivalent of TOEIC 800)

【 제출서류 】
- 국문과 영문이력서를 MS-Word 양식으로 담당자에게 e-mail로 보내주시기 바랍니다.
- E-mail 제목에 ‘본인 이름 및 지원분야[예: 홍길동80(출생년) - Customer Support Engineer]’형식으로 기재바랍니다.
- 총 경력 기간을 기재하시고, 지원분야의 경력 사항은 상세히 기술해 주시기 바랍니다.
- 각 회사의 퇴사 및 이직 이유를 기재하시기 바랍니다.
- 사진 필히 첨부
- 응시분야/연락처/연봉(현 연봉 & 희망 연봉) 기재
- 각종 증빙서류는 서류전형합격자에 한해 추후 제출

【 전형방법 】
Contact point : 조철현 이사
If you have any question, please do not hesitate to contact me.
Office : 02) 508-7403 Cell : 0110-3729-8211
Email : chjo@hennymccoy.com // www.hennymccoy.com